Freedom Fuels Growth, Turning Experience into New Challenges

広報
Mar 31, 2025
4 min read

Updated: Jan 8

Cloud SI Team (T.N)

Please tell us about your career background.

Before joining THT, I worked for a telecommunications construction company for about 10 years. The job was physically demanding, and I often climbed utility poles and installed fiber-optic cables in underground manholes.

As I was looking to broaden my career horizons, I was approached by CEO Suzuki, even before the founding of THT. That encounter led me to decide to join the company.

For the past 10 years at THT, I have been in charge of operating the call center phone system at a major energy company where I was dispatched.

What kind of work are you currently responsible for?

After 10 years in a temporary staffing role, I made a fresh start in April 2024 by joining our in-house team at headquarters.

At the same time, I was involved in the launch of our company's newly established support center (T-ASC), which was launched in April 2024. I'm responsible for everything from the design and implementation of the telephone system to its operation and ongoing maintenance.

More specifically, I repeatedly research and test our in-house cloud PBX system to understand what functions and services are available and how to ensure they operate properly and effectively. I then organize the results into clear and easy-to-understand documentation.

In the past, I was primarily involved in system operation at client sites. This is my first experience building a system from the ground up, and even after a year, I still approach the work with a fresh and enthusiastic mindset.

Is there anything you pay special attention to when creating documents?

Yes. When I create documents, I make sure to follow a three-step process:

Drafting for my own understanding
First, I create diagrams, flowcharts, or sketches, and arrange the steps in text form.
This helps me clarify points I might have overlooked or misunderstood if I relied solely on my own thoughts.
Internal review within the team
Next, I share the documents with my team and refine them through discussion.
Incorporating the perspectives of others makes new issues and areas for improvement more apparent.
Client-facing documentation
Finally, I replace technical terms with plain language wherever possible, so that even people unfamiliar with the system can easily understand the content.
Even when I initially prepare a document for my own use, I always make sure that the documents I create can be used both internally and for presenting to clients.

What value do you feel THT provides as a workplace?

I think one of the most appealing aspects of THT is the "high degree of autonomy."

When I was working at client site, my tasks were clearly defined, and I was expected to complete them efficiently. Now, working in-house, I am trusted to lead projects from idea generation to implementation.

This change in environment feels almost like starting a new job from scratch.

In practice, there are many occasions where I experiment and iterate while testing the systems to make it more convenient for end users.

It may take extra time, but there is a strong sense of satisfaction when I can deliver results that go one step beyond what is expected. Even when the trial-and-error process doesn't produce perfect results, the knowledge gained still accumulates and is never wasted.

Another aspect I value is the company culture. Although THT has been expanding for the past 10 years, the atmosphere remains flat and the distance to management is relatively close. I can easily share my opinions with the CEO, which makes it easier to speak up and contribute ideas. Of course, I also make sure not to take advantage of this openness.

What are your expectations for the company going forward?

I hope the company can accelerate its adoption of cutting-edge technologies, such as integrating solutions through APIs and implementing AI technologies.

To achieve this, it's essential that we stay up to date and continually refresh our knowledge. I would love to see more team members who are truly passionate about technology and constantly thinking, "Isn't there a better way to do this?"

Regarding the work itself, I believe it suits people who are naturally cautious. Those who don't assume their own judgment is always correct, pay attention to small details, and are open to different perspectives tend to thrive in this environment, including myself.

Please leave a message for us!

THT continues to grow at an incredible pace.

When the company was first founded, there wasn't even an office, and the CEO managed everything himself, including accounting. Today, however, we work in a well-equipped office with a team of colleagues who have diverse skills and experiences. Our business has grown, and the organization has become stronger than ever.

Personally, after many years of working at client sites, I transitioned to working at our headquarters. I feel there is still so much to learn, not only about understanding the perspectives, knowledge and high expertise of people in various positions, but also about acquiring new skills and technologies. I'm confident that the ways of working I've developed in different environments will serve as a solid foundation for my future career.