A Day in the Life at THT
M.I's one day, CC Operation Team, Contact Center Solution Department (Joined in May 2018)
Responsible for maintenance of customer's call center system.
We also build a call center system, including proposals for improvement.
8:00 Start Work
I head to the client site and start the day by reviewing scheduled tasks and sharing updates with relevant team members.
By listing out the tasks I'm responsible for each day, I can approach the work with a clear plan and stay organized.
8:30 AM System Check
I check the call center system to ensure it's operating normally.
Spotting issues before the call center opens helps maintain overall system stability.
Even small anomalies can lead to bigger issues later, so thorough checks are essential. Since these checks must be done before business hours, speed and accuracy are key.
9:00 Meetings
I participate in meetings with other departments or within the team to confirm the day's responsibilities and discuss any current issues.
I make a habit of tracking progress and staying informed about any incidents as they arise.
10:30 Data Registration
I register data requested by the call center into the system.
Each request is reviewed carefully to ensure there are no mistakes before registration.
12:00 Lunch Break
The client site has a cafeteria, which I often use. It's a cost-effective and convenient option compared to eating out.
13:00 Review Participation
I take part in pre-task reviews conducted by other departments.
I make sure to ask questions from a maintenance perspective.
There have been cases where my questions have helped identify potential issues in advance.
14:00 Data Registration
I continue registering data requested by the call center.
The types of requests vary greatly, some are routine and occur almost daily, while others are rare and may only happen a few times a year.
16:00 Daily Report Entry
I fill out my work report and the internal team log.
The team log includes not only what I did that day, but also ongoing issues. It helps us look back on past work and prepare for follow-up discussions in future team meetings.
17:00 PM System Check
I check the call center system and servers once again to ensure there are no issues.
Since the call center continues operating after office hours, this final check helps prevent problems from going unnoticed.
17:30 Leave Work
I send out daily reports via email to relevant departments and wrap up for the day.
There's rarely any overtime, and I can usually head home right on time.